Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.

The Product Support Specialist is responsible for day-to-day technical/sales support for the assigned product line and assists the Product Manager with strategic tasks and projects that promote the long-term, sustainable growth of the assigned product portfolio. 

• Subject Matter Expert (SME) on the assigned product line and front-line point of contact for all product-related questions from internal and external sources.
  
• Conduct sales and service trainings within the organization and with associated channels/partners. Includes performing product demonstrations for customers, staff, and other stakeholders.
  
• Review product order configurations as needed.
  
• Assist the Product Manager in day-to-day activities driving revenue growth—i.e. pricing analysis, competitive technical comparisons and customer complaint documentation
  
• Work with the Product Manager to identify new market opportunities, develop and launch new products, and manage the existing portfolio.
  
• Work with group to develop customer-facing product marketing materials.
  
• Attend internal and external training for product strategy and development.
  
• Assist with the development and execution of product line business plans.
  
• Other duties as assigned.
  

• Ability to use software systems to complete assigned tasks (e.g., MRP/ERP, SAP/Oracle, CRM, Hubspot, Salesforce).
• Demonstrate strong verbal, listening, and written communication skills.
• Excellent customer service skills.
• Strong attention to detail.
• Ability to work in a team environment as well as independently.
• Possess great time management skills.

• Undergraduate degree in a technical discipline required.
• Advanced degree preferred.
• Experience with product support and management preferred (2-5 years).

• Anticipated salary range is $50,000 - $95,000/year.
• Diverse portfolio of exciting and innovative design projects.
• Tremendous opportunities for professional growth.
• Commitment to sustainable design.
• Competitive compensation.
• Excellent benefit package includes medical, dental, vision insurance, paid vacation time, paid sick time, disability insurance, 401k, tuition reimbursement and much more.
• Solid stable company.
• Must pass drug and background screens.
• May be required to wear Personal Protective Equipment (provided by employer).