Hamilton Company

Field Service Engineer

Job Locations US-MA-Boston
Customer Service/Support
Position Type

Company Overview

Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.


Hamilton Robotics is seeking a Field Service Engineer to join our Robotics team, supporting, repairing and maintaining robotic instrumentation. The ideal candidate will live and work in the field to support the Boston, MA region.


As a Field Service Engineer with Hamilton Company you will be tasked with providing high quality customer support through instrument installation, maintenance and troubleshooting.

  • Responsible for new equipment installation.
  • Perform preventative maintenance.
  • Troubleshoot and repair Hamilton equipment.
  • Report problems and perform root cause analysis on instrument failures.
  • Regular commute to and from customer sites with ability to navigate within the region. Must follow traffic laws and correctly route themselves, ensuring on-time arrival at customer site.


  • A high desire for quality.
  • Demonstrated experience working in the field as well as corporate setting.
  • Ability to train non-technical personnel on highly technical material.
  • Ability and willingness to work in a safety conscious manner necessary due to potential hazardous chemicals and biologicals.
  • Ability to learn new robotic operating systems.
  • The FSE must possess and maintain a current, valid Driver License. Must successfully complete a motor vehicle history check.



  • Bachelor’s degree in a related discipline from a regionally accredited, not-for-profit university preferred.


  • The equivalent combination of an Associates, Vocational, Technical/Trade, or equivalent degree/certificate and at least two years of technical experience working in an electronic/electrical engineering environment with a demonstrated ability to troubleshoot electronics, electrical, mechanical, and computer systems.


  • Experience in technical field service and working with customers in the life science, clinical, or pharmaceutical field is preferred.
  • Experience in automation or similar field is required.
  • Being fluent in English, both written and spoken, is required.
  • Ability to lift, carry, push, pull or otherwise move approximately 60 lbs.

Additional Information

  • Diverse portfolio of exciting and innovative design projects
  • Tremendous opportunities for professional growth and advancement
  • Commitment to sustainable design
  • Competitive Compensation
  • Excellent Benefit Package (medical, dental, vision insurance, paid vacation time, paid sick time, disability insurance, 401k, tuition reimbursement and much more)
  • Solid Stable Company
  • Drug free workplace.


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