The Field Applications Specialist (FAS) will provide application, training, and technical support to customers for Hamilton products. They will act as a technical liaison between customers and Hamilton Sales team to meet and maintain customer needs. They will operate within a designated territory and provide onsite and remote customer support. The FAS will develop advanced application protocols and provide support for complex instrumentation. Within an assigned territory in the Tri-State area. Ideal candidates would reside in New Jersey.
Responsibilities include, but are not limited to:
- Develop application-specific protocols on Hamilton products by interpreting procedures provided by the customer or Hamilton Sales team.
- Perform troubleshooting of application protocols and instrumentation.
- Optimize liquid handling performance of instrumentation.
- Provide basic and advanced software and hardware training. Develop and deliver training material for Hamilton Sales and Applications team.
- Develop application-specific protocols for complex automated instrumentation, which require integration with third party devices.
- Demonstrate usage of advanced programming skills and software functions to control instrumentation.
- Participate and contribute on instrumentation which requires Factory and Site Acceptance Testing.
- Contribute to company knowledge base.
- Maintain support for existing customers by providing additional application protocols, training, etc.
- Understand customer expectations and schedule work accordingly.
- Document application support work and customer visits within a company database or other required format.
- Work independently and make intelligent decisions based on experience and knowledge.
- Maintain professional relationships with customers and co-workers.
- Regular commute to and from customer sites with ability to navigate within the region. Must follow traffic laws and correctly route themselves, ensuring on-time arrival at customer site.
- Other duties as assigned.