Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.

Each Application Engineer will provide application and technical support to customers for Hamilton products in the Japan territory and will be a technical liaison between customers and the Hamilton Sales team. The incumbent will operate within a designated territory and provide onsite and remote support in order to meet and maintain customer needs. This position will be based in Tokyo, Japan and will be a member of Hamilton Company Japan K.K. Responsibilities include, but are not limited to, the following:

• Develop application-specific protocols on Hamilton products by interpreting procedures provided by the customer or Hamilton Sales team.
• Perform troubleshooting of application protocols and complex instrumentation.
• Optimize liquid handling performance of instrumentation.
• Provide basic and advanced software and hardware training. Develop and deliver training material for Hamilton Sales and Applications team.
• Develop application-specific protocols for complex automated instrumentation, which require integration with third party devices.
• Demonstrate usage of advanced programming skills and software functions to control instrumentation.
• Participate and contribute on instrumentation which requires Factory and Site Acceptance Testing.
• Maintain support for existing customers by providing additional application protocols, training, etc.
• Understand customer expectations and schedule work accordingly.
• Document applications support work and customer visits within a company knowledge database or other required format.
• Work independently and make intelligent decisions based on experience and knowledge.
• Maintain professional relationships with customers and co-workers.
• Other duties as assigned.

• Must be fluent in Japanese, both written and spoken.
• Must be fluent in English, written and reading.
• Must have good planning and customer relationship skills.
• Must have good presentation and communication skills.
• Must be able to travel nationally and internationally.
• Requires flexibility in working hours and availability for up to 75% travel.
• Must have a solid knowledge of computer hardware and software.
• Ability to work independently and reliably with minimal supervision.
• Must have knowledge of software for Hamilton products.

• Bachelor's degree or higher in science required, preferably in Biology, Chemistry, or Life-Sciences
• Minimum of five (5) years’ experience working in applications for lab automation or reagent companies required.
• Experience in interacting with customers required.
• Experience with programming or operating automated laboratory scientific equipment is required.
• Background and experience understanding customer requests in order to complete analysis and determine methods is preferred.
• Experience programming complex applications is desired.
• Experience with programming languages and computer knowledge is desired.

• Diverse portfolio of exciting and innovative design projects
• Tremendous opportunities for professional growth
• Commitment to sustainable design
• Competitive Compensation
• Excellent benefits package
• Solid stable company
• Drug-free workplace