Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.

The Sales Support Specialist serves as the operational backbone of Hamilton Company's field offices, focusing on inside sales and sales related activities as well as coordinating essential administrative functions while enhancing the customer experience and supporting field sales efforts. This role manages office facilities, maintains critical demo inventory and schedules, processes documentation, and serves as the primary point of contact for visitors. The specialist ensures smooth daily operations by tracking sales orders, coordinating customer visits, supporting event logistics, and maintaining proper supply levels. This position will also incorporates select business development support activities to improve lead processing, CRM organization, and communication between sales and marketing. The ideal candidate demonstrates exceptional organizational skills, attention to detail, customer service orientation, and the ability to prioritize competing demands in a fast-paced environment.

 

This role will be located onsite in our Morrisville, NC office.

 

Inside Sales Support:

• Tradeshow and conference leads
• Support CRM organization, cleanup, and efficiency
• Coordinate targeted regional marketing campaigns (HubSpot sequences)
• Assist with basic lead qualification (e.g. SciLeads)
• Support sales and marketing communication
• Meeting generation and scheduling 

Customer and Event Coordination:

• Host customers at the office Coordinate refreshments and meals
• Assist with local trade shows (materials, equipment, setup)
• Attend events when applicable
• Research and plan Hamilton and Customer events 

Office Management:

• Serve as primary point of contact for building management (workorders, compliance, billing, insurance, training, events, reservations)
• Maintain office upkeep, organization, and appearance
• Coordinate light cleaning and office organization
• Order office supplies, customer refreshments, and promotional items
• Process shipping and receiving of packages
• Manage meeting space reservations and coordination

Inventory Management:

• Track all system assets with finance on a monthly basis
• Track all accessories that are used for demos in the office, field, and for training
• Order and request new parts, consumables, etc. to ensure the showroom is stocked and ready for demos and trainings

 Schedule Management:

• Maintain scheduling for office and showroom instruments
• Coordinate deliveries, moves, and installation of large equipment
• Organize customer meetings including travel accommodations and room bookings

Territory Support:

• Track sales orders and help manage field territory Planner board
• Update project with ship dates
• Assist with RMA and CR documentation and tracking
• Attend weekly territory project meetings and provide updates when needed 

• Experience with CRM systems (Salesforce, HubSpot, etc.) is desired.
• Scheduling and Calendar Management Tools
• Inventory Tracking Systems
• Microsoft Excel

• Associate or Bachelor's degree (preferred) in a science related field, Business Administration, Marketing, Communications or other related fields.

• Diverse portfolio of exciting and innovative design projects.
• Tremendous opportunities for professional growth.
• Commitment to sustainable design.
• Competitive compensation.
• Excellent benefit package includes medical, dental, vision insurance, paid vacation time, paid sick time, disability insurance, 401k, tuition reimbursement and more.
• Solid stable company.
• Must pass drug and background screens.
• May be required to wear Personal Protective Equipment (provided by employer).

Learn more about us @: www.hamiltoncompany.com

It is the policy of this organization to provide equal employment opportunities to all qualified applicants without regard to race, creed, color, national origin, sex, age 40 and over, disability, marital status, sexual orientation, gender identity, genetic information, citizenship status, religious preference, or veteran status in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.