The Sales Support Specialist serves as the operational backbone of Hamilton Company's field offices, focusing on inside sales and sales related activities as well as coordinating essential administrative functions while enhancing the customer experience and supporting field sales efforts. This role manages office facilities, maintains critical demo inventory and schedules, processes documentation, and serves as the primary point of contact for visitors. The specialist ensures smooth daily operations by tracking sales orders, coordinating customer visits, supporting event logistics, and maintaining proper supply levels. This position will also incorporates select business development support activities to improve lead processing, CRM organization, and communication between sales and marketing. The ideal candidate demonstrates exceptional organizational skills, attention to detail, customer service orientation, and the ability to prioritize competing demands in a fast-paced environment.
This role will be located onsite in our Morrisville, NC office.
Inside Sales Support:
- Tradeshow and conference leads
- Support CRM organization, cleanup, and efficiency
- Coordinate targeted regional marketing campaigns (HubSpot sequences)
- Assist with basic lead qualification (e.g. SciLeads)
- Support sales and marketing communication
- Meeting generation and scheduling
Customer and Event Coordination:
- Host customers at the office Coordinate refreshments and meals
- Assist with local trade shows (materials, equipment, setup)
- Attend events when applicable
- Research and plan Hamilton and Customer events
Office Management:
- Serve as primary point of contact for building management (workorders, compliance, billing, insurance, training, events, reservations)
- Maintain office upkeep, organization, and appearance
- Coordinate light cleaning and office organization
- Order office supplies, customer refreshments, and promotional items
- Process shipping and receiving of packages
- Manage meeting space reservations and coordination
Inventory Management:
- Track all system assets with finance on a monthly basis
- Track all accessories that are used for demos in the office, field, and for training
- Order and request new parts, consumables, etc. to ensure the showroom is stocked and ready for demos and trainings
Schedule Management:
- Maintain scheduling for office and showroom instruments
- Coordinate deliveries, moves, and installation of large equipment
- Organize customer meetings including travel accommodations and room bookings
Territory Support:
- Track sales orders and help manage field territory Planner board
- Update project with ship dates
- Assist with RMA and CR documentation and tracking
- Attend weekly territory project meetings and provide updates when needed