The HR Operations Manager is responsible for the administration of compensation, benefits, HR systems, data management, and core operational processes. This role plays a critical part in ensuring compliance, accuracy, and efficiency across all HR operations, with a strong focus on total rewards, benefits administration and reporting, and leave of absence management.
The ideal candidate brings experience in total rewards and benefits compliance, along with strong experience in HR systems, operational best practices process improvement, and workflow automation and integration. This individual thrives in a fast-paced environment, demonstrates a strong sense of urgency, and maintains exceptional attention to detail.
Success in this role requires a commitment to delivering work that is consistently timely, accurate, complete, and thorough. The HR Operations Manager also serves as a trusted resource for employees, providing not only clear answers to questions but practical, compliant, and effective solutions that enhance the overall employee experience.
Essential Job Functions:
- Lead the full compensation lifecycle, including salary structures, pay grades, pay ranges, job architecture, leveling, pay policies and incentive plans.
- Conduct regular compensation audits to ensure internal equity, market competitiveness, and regulatory compliance.
- Oversee and execute annual merit, bonus, and incentive cycles with absolute accuracy and timeliness.
- Manage and recommend benefit plan design changes to continuously improve programs, including medical, dental, vision, life, disability, and retirement plans.
- Develop and execute a comprehensive benefits communication strategy including, employee education, effective benefit utilization, and value proposition.
- Manage broker and vendor relationships, including renewals, performance evaluation, cost analysis, and issue resolution.
- Provide expert oversight of all leave of absence programs, including FMLA, ADA, Workers’ Compensation, STD, LTD, and state-specific leaves.
- Ensure LOA processes are compliant, consistently applied, and clearly communicated to employees and managers.
- Own HRIS/HRM system administration, ensuring data accuracy, integrity, and audit readiness across the entire employee lifecycle.
- Establish and enforce HRIS data governance standards, approvals, and documentation requirements.
- Partner with Payroll, Finance, and IT to ensure accurate integrations, reconciliations, and reporting.
- Ensure full compliance and audit readiness for all benefits-related reporting and internal audits, Workers Compensation, including Form 5500, nondiscrimination testing, ACA reporting, and other required regulatory filings and disclosures.
- Lead the development, implementation, and continuous improvement of HR policies, procedures, and standard operating procedures (SOPs) to ensure consistency, compliance, and scalability in the most efficient ways possible.
- Deliver a high level of HR customer service, responding to employee inquiries with professionalism, empathy, urgency, and solution-oriented guidance. Develop and maintain HR Operations dashboards and reporting that track key departmental KPIs.
- Good reliability, attendance, and punctuality.
- All other duties as assigned.