Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.

Provide application and technical support to an assigned customer for Hamilton products. Act as a technical liaison between the customer and Hamilton Sales team to meet and maintain customer needs. Operate and provide customer support at a designated customer site. Develop advanced application protocols and provide support for complex instrumentation.

 

Ideal candidates would reside in Thousand Oaks, CA or in the local vicinity.

Responsibilities include, but are not limited to:

• Develop application-specific protocols on Hamilton products by interpreting procedures provided by the customer.
• Perform troubleshooting of application protocols and instrumentation.
• Optimize liquid handling performance of instrumentation.
• Provide basic and advanced software and hardware training. 
• Develop application-specific protocols for complex automated instrumentation, which require integration with third party devices.
• Demonstrate usage of advanced programming skills and software functions to control instrumentation.
• Maintain and contribute to a Hamilton knowledge base for the designated customer.  
• Understand customer expectations and schedule work accordingly.  Coordinate and communicate with designated customer contact to ensure prioritization and timeline of tasks.
• Document application support work and customer visits within a company database or other required format.
• Work independently and make intelligent decisions based on experience and knowledge.
• Maintain professional relationships with customers and co-workers.
• Reports to manager of assigned territory.
• Other duties as assigned.

• Flexibility to travel within the designated territory.
• Strong planning and customer relationship abilities are essential.
• Proficient in delivering effective presentations and possessing excellent communication skills.
• Demonstrated competence in computer hardware and software is required.
• Self-sufficiency and reliability with the capability to work autonomously and with minimal supervision.
• Familiarity with software relevant to Hamilton products is necessary.
• Valid Driver's License and successful completion of a motor vehicle history check are mandatory for this role.

• A bachelor’s degree, preferably in chemistry, biology, biochemistry, or other related sciences from an accredited not-for-profit institution or equivalent experience is required.
• Minimum three (3) years of hands-on experience utilizing laboratory automation or scientific applications required.
• Proficiency in programming or operating automated laboratory equipment is preferred.
• Experience with programming languages and a strong understanding of computer systems is preferred.

• Established, stable, and reliable company.
• Comprehensive benefits package: medical, dental, vision insurance; paid vacation and sick time; disability insurance; 401(k); tuition reimbursement; and more.
• Engaging and innovative design projects.
• Strong opportunities for professional growth.
• Commitment to sustainable design practices.
• Personal Protective Equipment (PPE) may be required (provided by employer).
• Drug and background screenings required.

The base salary range for this position is $100,000 to $140,000 per annum. The final salary offer will be determined based on a variety of factors, including the candidate’s relevant experience, specialized skills, professional qualifications, and internal equity.